Privacy Policy

1. Data We Collect

We collect different types of data to provide and improve our services. When you request contact or a quote, we collect essential information such as your name, address, phone number, and email address. To formulate an accurate technical offer, we may request details about your home, such as its size, number of occupants, and the characteristics of the existing system. We use cookies and similar technologies to analyze traffic on our website and improve the browsing experience. We do not collect sensitive data that is not strictly necessary for providing the service.

2. How We Use Your Data

Your data is used exclusively for the following purposes:

• Service Provision: To process quotes, schedule site visits, perform installations, and provide technical assistance.
• Service Communications: To send you updates on the status of your order, appointment confirmations, and administrative documents (invoices, certifications).
• Offer Improvement: We analyze aggregated and anonymous data to improve the quality of our products and services.
• Legal Obligations: To comply with tax, accounting, and legal obligations.

We do not use your data for third-party marketing purposes without your explicit consent.

3. Data Sharing

We share personal data only when it is strictly necessary. We may share your information with:

• Technicians and partner installers: For the physical execution of the work at your home.
• Service providers: Such as accounting firms for managing bookkeeping or providers of management software.
• Competent authorities: If required by law or to protect our legal rights.

All our partners are bound by confidentiality agreements and can only use the data for the purposes for which it was shared. We do not sell or transfer your personal data to third parties for commercial purposes.

4. Data Security

We adopt appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or destruction. We use encryption systems, firewalls, and controlled access procedures. Physical data is stored in secure archives. We retain personal data only for the time necessary to achieve the purposes for which it was collected and to comply with legal obligations (typically 10 years for tax-related data).

5. Your Rights

As a data subject, you have the right to:

• Access your personal data and request a copy of it.
• Request the correction of inaccurate data.
• Request the deletion of your data (right to be forgotten), within the limits provided by law.
• Object to the processing of your data for certain purposes.
• Request the restriction of processing.
• Receive your data in a structured, commonly used and machine-readable format (right to data portability).

You can exercise these rights by sending a request to info@skillupaustralia.com.au. If you believe your rights have been violated, you can lodge a complaint with the competent supervisory authority, the Office of the Australian Information Commissioner (OAIC).

6. Cookies and Similar Technologies

Our website uses essential technical cookies for its operation and analytical cookies (in anonymous form) to monitor site performance. We do not use profiling cookies for advertising purposes without your prior consent, which you can manage through the specific information banner. For more details, please consult our Cookie Policy.

7. Minors' Data

Our services are intended for an adult audience. We do not knowingly collect personal data relating to minors under 18 years of age. If we become aware of such data, we will delete it immediately.

8. Changes to the Policy

We may update this privacy policy to adapt it to new regulations or changes in our services. Any changes will be published on this page with the corresponding update date. Continued use of our services after the publication of changes constitutes acceptance of them.